If the complaint is about the site itself, such as how a request was handled or something on a page, send it through the contact form. Include the page or the date of your request and what went wrong. Every complaint sent this way is read and looked into.

The site doesn't employ, supervise or control any roofer. A complaint about a roofer's work, conduct or state registration goes to the SC Department of Labor, Licensing and Regulation, through its Residential Builders Commission. It often helps to raise the problem with the roofing company in writing first and keep a copy.

The SC Department of Insurance takes complaints about an insurance company, a claim or a public adjuster. For permit and inspection concerns, contact the local building office for the property's address: the City of Florence Building & Permitting Department inside city limits, Florence County Building Inspection outside them, or the town's own office in a nearby town.

Making a complaint costs nothing. This policy is governed by South Carolina law.